Communication and Coronavirus
Keeping your staff, people who use your services and their families informed about what you are doing to protect and care for them during the coronavirus outbreak is challenging. You need to be honest and open, but also reassuring and calm in order to not unduly raise anxiety levels.
We are developing advice and information to help you communicate about coronavirus with your staff, people who use services, family carers and friends, and the press.
This is a joint statement from the Relatives & Residents Association and the National Care Forum, endorsed by the Care Provider Alliance, the Care Quality Commission and Skills for Care. It sets out shared expectations and good practice relating to the importance of clear, open, transparent and regular communications during the COVID-19 crisis between care providers and the families of their residents. Read the joint press release on NCF website.
Tips and advice for the ten CPA member associations on communicating with their care provider members during the COVID-19 outbreak.
Tips and advice for care providers on communicating with their staff and people who use services.
You can share this official information with staff, people who use services and carers:
- Coronavirus outbreak FAQs: What you can and can’t do – 29 March 2020 - GOV.UK
- NHS Advert on COVID-19 featuring the Chief Medical Officer – YouTube
- Public Health England – campaign materials – PHE
- Overview of coronavirus – NHS
- Coronavirus online symptom checker – NHS111
- Staying at home advice - NHS
- Blog on coronavirus: What you need to know - Public Health England
- Information on coronavirus – World Health Organisation
- Translated information on coronavirus – Doctors of the World and British Red Cross
- Translated hospital entry and discharge letters for patients – 9 April 2020 – GOV.UK
- Tech firms to help care home residents and patients connect with loved ones – 9 April – GOV.UK
Public information videos on coronavirus – April 2020 – GOV.UK§
A new public information video is available and can be shared from these social media links
Easy read guidance is for people, including children, who are at very high risk of severe illness from coronavirus because of an underlying health condition, and for their family, friends and carers. It is intended for use in situations where the extremely vulnerable person is living in their own home, with or without additional support. This includes the extremely clinically vulnerable people living in long-term care facilities.
Stay at home guidance for households with possible coronavirus (COVID-19) infection. Includes easy read version, and translated versions.
Specialist units are operating to combat misinformation about coronavirus and five to ten incidents are being identified and tackled each day.
CPA background briefing for journalists: Social care has always been a key part of the overall world of care and health. Now, more than ever, social care has a vital and important part to play in supporting whole communities in the fight against COVID-19 and keeping many different groups of vulnerable people safe.
See all related information on coronavirus.