Communication and Coronavirus

Keeping your staff, people who use your services and their families informed about what you are doing to protect and care for them during the coronavirus outbreak is challenging. You need to be honest and open, but also reassuring and calm in order to not unduly raise anxiety levels.

We are developing advice and information to help you communicate about coronavirus with your staff, people who use services, family carers and friends, and the press.


Information for CPA member associations - CPA (PDF)

Tips and advice for the ten CPA member associations on communicating with their care provider members during the COVID-19 outbreak.


Information for care providers – CPA (PDF)

Tips and advice for care providers on communicating with their staff and people who use services.

You can share this official information with staff, people who use services and carers:


Public information videos on coronavirus –  April 2020 – GOV.UK§

A new public information video is available and can be shared from these social media links


Easy read: Guidance on protecting people most likely to get very poorly from coronavirus (shielding) –24 March – GOV.UK

Easy read guidance is for people, including children, who are at very high risk of severe illness from coronavirus because of an underlying health condition, and for their family, friends and carers. It is intended for use in situations where the extremely vulnerable person is living in their own home, with or without additional support. This includes the extremely clinically vulnerable people living in long-term care facilities.


Translated guidance for households with possible coronavirus infection – updated 24 March 2020 – GOV.UK

Stay at home guidance for households with possible coronavirus (COVID-19) infection. Includes easy read version, and translated versions.


Government cracks down on spread of false coronavirus information online – 30 March 2020 – GOV.UK

Specialist units are operating to combat misinformation about coronavirus and five to ten incidents are being identified and tackled each day.


COVID-19 Media background briefing – 26 March 2020 – CPA

CPA background briefing for journalists: Social care has always been a key part of the overall world of care and health. Now, more than ever, social care has a vital and important part to play in supporting whole communities in the fight against COVID-19 and keeping many different groups of vulnerable people safe.

See all related information on coronavirus.