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Capacity Tracker: Q & A

11 May 2021

The Capacity Tracker was originally developed by NHS England to better manage hospital discharges by identifying available capacity in care homes.

Using the Care Quality Commission (CQC) as source data, care providers register on the system and the provision of real time information enables discharge teams to avoid making multiple calls to identify locations with vacancies. It therefore supports the wider initiatives to improve the pace of discharge and patient care.  It also provides a valuable ‘shop window’ for care home providers to make their vacancies visible.

This Care Provider Alliance (CPA) briefing note covers questions and issues raised by care providers about Capacity Tracker including how data is accessed and used, and how changes to the system are agreed and communicated.

The CPA will update this Q&A on a regular basis. If you have additional questions, please contact us at and ensure you have Capacity Tracker in the subject line of your email. 

Download Capacity Tracker Q&A – PDF