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Coronavirus - guidance for care providers


Key information and guidance for care providers on managing the coronavirus pandemic. See all our topic specific coronavirus information for care services.


All care providers and settings§

Note: See our separate sections on Finance and Business, Vaccination, Testing, Infection Prevention and Control.


General guidance and information§

Overview of all adult social care guidance on COVID-19 – DHSC

Information for adult social care providers about COVID-19 guidance and support. This page will be updated to reflect new DHSC, NHS and PHE advice as it becomes available. The guidance relates to England unless stated otherwise.


Ethical Framework for Adult Social Care’s response to COVID 19 –19 March 2020 – DHSC 

Guidance on ethical considerations for local authorities and adult social care professionals planning their response to COVID-19.

Containing and managing local coronavirus (COVID-19) outbreaks – Updated 18 March 2021 – DHSC 

Guidance for local authorities and local decision-makers on containing and managing COVID-19 outbreaks at a local level. Updated 18 March 2021 following the publication of the government's roadmap. The update makes clear national and local roles and responsibilities.


COVID-19: ventilation of indoor spaces to stop the spread of coronavirus - 4 March 2021 - DHSC

Guidance on the ventilation of indoor spaces to stop the spread of coronavirus (COVID-19).


How Coronavirus is spread through the air – 28 October 2020 – El Pais

The risk of contagion is highest indoors but can be reduced by applying all available measures to combat infection via aerosols. This series of graphics provides an overview of the likelihood of infection in different scenarios.


Statement on the use of Covid-19 positive staff in care settings – 26 January 2021 – DHSC, PHE, CQC and ADPH

This statement was issued with the Department of Health and Social Care, Public Health England, and the Association of Directors of Public Health. It sets out their expectations around how local systems should work together to address workforce challenges due to the pandemic, in order to follow national guidance and keep people safe. The statement was sent to all adult social care providers. Key points:

“Under no circumstances should staff who have tested positive for Covid-19, regardless of whether they are displaying symptoms or not, work in a care setting until the legally required period of self-isolation has ended.”



Inequalities and COVID-19§

Comparing first and early second wave data, disparities have improved for some ethnic groups including Black Africans, Black Caribbean, Chinese and Indians but have worsened for Pakistanis and Bangladeshis.

Government is working with 50+ ethnic minority titles across 10 different languages, 43 ethnic minority TV channels within a combined reach of 9 million, and 14 community radio stations that broadcast in 13 different languages.


Coronavirus Act 2020: equality impact assessment – 28 July 2020 – DHSC 

Sets out the equality analysis undertaken for the Coronavirus Bill to enable ministers to fulfil the requirements placed on them by the Public Sector Equality Duty.


Coronavirus (COVID-19): reducing risk in adult social care – updated 1 December 2020 – DHSC 

A framework for how adult social care employers should assess and reduce risk to their workforce during the coronavirus pandemic. It covers: the risk assessment process; having conversations with workers who are identified as being at increased risk; measures employers could put in place, both across the workforce and for individuals; and useful guidance and resources.


Social Care Sector COVID-19 Support Taskforce: report on first phase of COVID-19 pandemic – Updated 12 October 2020 2020 – DHSC 

This report sets out the progress and learning from the first phase of the COVID-19 pandemic in informing advice and recommendations to government and the social care sector.


COVID-19: Stories of promise for adult social care – 14 July 2020 - TLAP

TLAP publishes Stories of promise – a collection of examples that show the many positive and creative responses of communities, provider organisations and councils to the pandemic.  The aim is to help create a living legacy that inspires and informs us as we respond to the new realities of Covid-19. There will be more additions to this resource over the coming weeks. 


Hospital admissions and discharges§

Designated settings for COVID-19 patients leaving hospital – updated 6 April 2021 - CQC

CQC is continuing to work with the Department of Health and Social Care (DHSC), local authorities and individual care providers to provide assurance of safe and high-quality care in designated settings, which are part of a scheme to allow people with a COVID-positive test result to be discharged safely from hospitals.

These settings are admitting people who are discharged from hospital with a COVID-positive test who will be moving or going back into a care home setting. This is to help prevent the spread of COVID-19 (coronavirus) in care homes and will allow for a focus on the care that people who have contracted COVID-19 need.


Designated settings for people discharged to a care home – 01 April 2021 - DHSC

Guidance on the designated settings scheme for people discharged from hospital to a care home with a positive coronavirus (COVID-19) test. Updated: 'Discharge into care homes: designated settings' to reflect updated information in the 'clarification note' on 14-to-90-day testing, and to reflect clarification on the need for clinical assessments on discharge from the designated setting to a care home.


Discharge into care homes for people who have tested positive for COVID-19 – Updated 01 April 2021 – CQC, DHSC, Public Health England, NHS England

The current requirement is for hospitals to undertake a COVID-19 PCR test on all people discharged into a care home in the 48 hours prior to discharge. All individuals who test positive should be discharged into a designated setting in the first instance to see out their isolation period. All individuals who test negative can be discharged to any care home where they should undergo 14 days of isolation as a precautionary measure. The outcome of tests should be shared with care homes prior to discharge and be included in the discharge summary information.

An exception to this process is for individuals who have previously tested positive for COVID-19 and are within 90 days of their initial illness onset or positive test date. If these individuals have already completed their 14-day isolation period from onset of symptoms or positive test result (if asymptomatic) and have no new COVID-19 symptoms or exposure, they are not considered to pose an infection risk. They therefore do not have to be re-tested and can move directly to any care home from hospital. See the discharge steps.


Hospital discharge service: policy and operating model - updated 19 February 2021 – DHSC

Sets out how health and care systems should support the safe and timely discharge of people who no longer need to stay in hospital.


Hospital discharge service guidance and leaflets – updated 2 February 2021 – DHSC 

Guidance on how health and care systems should support the safe and timely discharge of people who no longer need to stay in hospital. Includes links to a series of action cards for workers, and leaflets for patients and family members.


COVID virtual ward – letter and standard operating procedures – 13 January 2021 – NHS England

Letter and standard operating procedures supporting immediate roll out of a COVID ‘virtual ward’ model as an option for clinicians for earlier safe and supported discharge.


Supporting adults with specific care needs§

Coronavirus and the social impacts on disabled people in Great Britain: February 2021 – 9 April 2021 - ONS

Indicators from the Opinions and Lifestyle Survey on the social impact of the coronavirus (COVID-19) pandemic on disabled people in Great Britain.


Mental health, learning disabilities and autism: Guidance – updated 15 March 2021 – NHS England

This guidance concerns the impact of COVID-19 on the use of the Mental Health Act and supporting systems to safeguard the legal rights of people receiving mental health, learning disabilities and specialised commissioned mental health services. It will be regularly updated to reflect the rapidly changing context and questions/concerns and feedback from the sector. Lasted update sets out recommendations for acute trusts and mental health trusts to support access to timely PCR testing for all NHS MHLDA inpatients in all settings (NHS and independent) serviced by Pillar 1 testing facilities.


Covid-19 Resources – Association of Mental health providers

A collection of links to free resources from a variety of sources about mental wellbeing, business and finance, guidance and other topics. 


Supporting adults with learning disabilities and autistic adults – updated 31 March 2021 – DHSC 

Guidance for care staff who are supporting adults with learning disabilities and autistic adults during the coronavirus (COVID-19) outbreak.


Coronavirus and older people: advice for professionals – updated 10 March 2021 - British Geriatric Society

Current advice from experts within the BGS relating to older people and the COVID-19 pandemic.


Looking after people who lack mental capacity – updated 12 January 2021 – DHSC

Guidance for health and social care staff who are caring for, or treating, a person who lacks the relevant mental capacity.


Office for National Statistics publish ‘Coronavirus and the Social Impacts on Disabled People in Great Britain: October 2020’ - 11 November 2020 - ONS

This report contains indicators from the 'Opinions and Lifestyle' survey on the impact of the coronavirus (COVID-19) pandemic on disabled people in Great Britain. Disabled people have been disproportionately affected by reductions and cancellations to NHS treatments. Around 5 in 10 (50%) disabled people who were receiving medical care before the coronavirus pandemic began, indicated that they were either currently receiving treatment for only some of their conditions (29%), or that their treatment had been cancelled or not started (22%), compared with less than 3 in 10 (27%) of non-disabled people who had a physical or mental health condition or illness and were receiving care before the pandemic.


COVID-19: guidance for commissioners and providers of services for people who use drugs or alcohol – Updated 6 January 2021 – Public Health England and DHSC 

COVID-19 guidance for commissioners and service providers for those dependent on drugs or alcohol.



DNARs and COVID-19§

Protect, respect, connect – decisions about living and dying well during COVID-19 – updated 15 April 2021 - CQC

CQC’s review of use of DNARCPR during COVID-19. From the beginning of the COVID-19 pandemic, there were concerns that ‘do not attempt cardiopulmonary resuscitation’ (DNACPR) decisions were being made without involving people, or their families and/or carers if so wished, and were being applied to groups of people, rather than taking into account each person’s individual circumstances.


DNACPR and people with a learning disability letter to the NHS – 4 March 2021 – NHSE&I

Letter sent by NHSE&I to NHS commissioners and healthcare providers.

The key principle is that each person is an individual whose needs and preferences must be taken account of individually. Blanket policies are inappropriate whether due to medical condition, disability, or age. This is particularly important in regard to DNACPR orders, which should only ever be made on an individual basis and in consultation with the individual or their family. The NHS is clear that people should not have a DNACPR on their record just because they have a learning disability, autism or both. This is unacceptable. The terms “learning disability” and “Down’s syndrome” should never be a reason for issuing a DNACPR order or be used to describe the underlying, or only, cause of death. Learning disabilities are not fatal conditions.



Joint statement on advance care planning – March 2020 – CPA and partners

This is a joint statement from the British Medical Association, Care Provider Alliance, Care Quality Commission, and Royal College of General Practice.

The importance of having a personalised care plan in place, especially for older people, people who are frail or have other serious conditions has never been more important than it is now during the Covid 19 Pandemic. 

Where a person has capacity, as defined by the Mental Capacity Act, this advance care plan should always be discussed with them directly.


End of life care, deaths and bereavement§

National Day of Reflection – Marie Curie

Report on the Marie Curie National Day of Reflection, held on 23 March 2021.


Managing symptoms (inc. in end-of-life care) – updated 13 October 2020 - NICE

The purpose of this guideline is to provide recommendations for managing COVID 19 symptoms for patients in the community, including at the end of life. It also includes recommendations about managing medicines for these patients, and protecting staff from infection.


Steps to take following the death of a person who worked in adult social care in England – updated 7 July 2020 – DHSC 

Actions for local authorities and social care providers following a coronavirus (COVID-19) related death of an employee or volunteer in adult social care. The guidance includes advice on communicating with family members and colleagues, and reporting to the Health and Safety Executive, Department of Health and Social Care and the Care Quality Commission.


Bereavement resources for social care workers, leaders and managers – updated 7 July 2020 – DHSC 

Information and resources to help social care staff deal with bereavement, including the loss of family, colleagues and people who use services. 


Protocol for care homes and funeral directors – 22 May 2020 – CPA

This joint protocol has been developed to ensure that funeral directors and providers of care in a residential setting are fully aware of the risks posed when an individual dies in a residential care setting and is either confirmed to have had COVID-19 or is suspected to have had it.  

The protocol has been developed by CPA member, National Care Forum, and the National Association of Funeral Directors. It is endorsed by the Care Provider Alliance and the Deceased Management Advisory Group.


Verification of deaths – 5 May 2020 – DHSC 

Guidance to clarify existing practice for the verification of death outside of hospitals and to provide a framework for safe verification of death during COVID-19 emergency period. The guidance states that non-medical professionals should not experience any pressure to verify deaths. If they are not comfortable or equipped to verify, they should defer to medical colleagues or refer on to NHS 111, the patient's general practice or another provider of primary medical services. If they are content to verify, they can use remote clinical support.


End of life care and COVID-19 support – Skills for Care

Skills for Care's "Common core principles" have been adapted to support all those working with adults at the end of their life and focuses on the underpinning competences, knowledge and values needed. They have also produced an 'End of life care support' supplement which uses the principles in practice and includes for further information.


Guidance for managing a funeral – Updated 22 January 2021 – DHSC and Public Health England    

This advice is designed to assist people who are involved in managing or organising a funeral related to a death from any cause during the coronavirus (COVID-19) pandemic. Updated to include translated versions.


Care homes§

Multilingual versions of video for people using pulse oximeters – 21 May 2021 - NHSE

An NHS video showing people how to use a pulse oximeter at home including those living in care homes, is now available in multiple languages as part of the Health and Care video library. This includes 11 of the most commonly spoken languages in England after English. The video is for people with suspected or confirmed coronavirus, who have been asked to monitor their oxygen levels at home using a pulse oximeter and are being supported by COVID Oximetry @home or COVID virtual ward services.


Arrangements for visiting out of the care home – Updated 14 May 2021 - DHSC

Updated ‘Visits out of care homes’, removed ‘Visits out of care homes: supplementary guidance’ and added a new document ‘Visits out of care homes: summary of guidance’. From 17 May 2021, care home residents may leave their care home to spend time outdoors (avoiding crowded spaces) and take part in outdoor exercise not involving close contact with others. Residents will also be able to go to medical appointments (excluding overnight stays in hospital), a workplace, educational setting, and day centres without having to self-isolate on their return.


Visiting arrangements in care homes – Updated 14 May 2021 - DHSC

Updated ‘Guidance on care home visiting’ and ‘Summary of guidance for visitors’ to reflect that from 17 May care home residents will be able to nominate up to 5 visitors for regular visits into the home.


Making vaccination a condition of deployment in older adult care homes: translations – Updated 17 May 2021 - DHSC

DHSC are seeking views on a proposal to make COVID-19 vaccination a condition of deployment in older adult care homes.

Closing date for consultation: 11.45pm Monday 24 May 2021


Multi language short video guide on oximetry – Healthcare professionals

Series of short videos in multiple languages


Deaths involving COVID-19 in the care sector, England and Wales – 11 May 2021 - ONS

Since the beginning of the coronavirus (COVID-19) pandemic, there were 173,974 deaths of care home residents (wherever the death occurred) in England and Wales, this is an increase of 19.5% compared with the five-year average (145,560 deaths); of these, 42,341 involved COVID-19 accounting for 24.3% of all deaths of care home residents.


More restrictions eased for care homes – 10 May 2021 - DHSC

Care home residents will be allowed 5 named visitors from Monday 17 May, up from 2 currently. Self-isolation no longer required following visits to GPs, dentists and day centres. Visits will only pause for a minimum of 14 days rather than 28 days following an outbreak.


New research about the use of pulse oximetry in care homes in England – survey deadline 30 April 2021

The National Institute of Health Research has commissioned researchers at the Birmingham, RAND and Cambridge Evaluation centre (BRACE), to help care homes learn from one another in using pulse oximetry with residents to manage COVID-19 and other health conditions, and to assess the impact of NHS support with this. 

The team is running a short online survey so that care home managers share their experiences.


COVID-19 Oximetry @Home Services for care home residents – CPA

This document brings together existing guidance about oximetry into a single document with some extra detail in terms of what this means for people who live and work in care homes. The main target audiences are care home managers and staff.


COVID-19: how to work safely in care homes – Updated 6 April 2021 – Public Health England 

Guidance for those working in care homes providing information on how to work safely during this period of sustained transmission of COVID-19.  Update 6 April introduced recommendations to change PPE after each episode of personal care, and new recommendations around use of eye protection when delivering personal care within 2 metres. Update 16 April reinstated 6 April updates following user feedback.


Visiting arrangements in care homes – Updated 6 April 2021 –  DHSC

Sets out how care homes can support families and visitors to visit residents from 8 March. Updated 'Guidance on care home visiting' to say that being on the Shielded Patient List does not prevent a care home resident from receiving visitors.

See also CPA’s Visitors’ Protocol.



Designated settings for COVID-19 patients leaving hospital – updated 6 April 2021 - CQC

CQC is continuing to work with the Department of Health and Social Care (DHSC), local authorities and individual care providers to provide assurance of safe and high-quality care in designated settings, which are part of a scheme to allow people with a COVID-positive test result to be discharged safely from hospitals.

These settings are admitting people who are discharged from hospital with a COVID-positive test who will be moving or going back into a care home setting. This is to help prevent the spread of COVID-19 (coronavirus) in care homes and will allow for a focus on the care that people who have contracted COVID-19 need.


Resources on visiting: Partners in Care – 4 March 2021 – National Care Forum

NCF and partners have launched a suite of resources to support the new visiting guidance. This new resource suite is entitled ‘Partners in Care’ and provides a pledge, charter and useful resources to facilitate visiting.

NCF also issued a press release in response to the Government’s new visiting guide. Read NCF’s press release.


Staff movement: a risk management framework for care homes – updated 16 February 2021 – CPA

Government legislation requires care home providers to restrict all but essential movement of staff between settings in order to reduce transmission of COVID-19 – with a particular focus on care home staff.  At the same time, care homes are facing staff shortages due to sickness and the ongoing high vacancy rates.

This Care Provider Alliance briefing, developed with RNHA, outlines a risk management approach care homes can use to manage restrictions on staff movements. The briefing relates to CQC registered care homes with or without nursing in England.



Coronavirus (COVID-19): admission and care of people in care homes – Updated 29 January 2021 – DHSC, CQC, Public Health England and NHS England

This guidance is for care homes, local health protection teams, local authorities, clinical commissioning groups (CCGs) and registered providers of accommodation for people who need personal or nursing care. It sets out how to admit and care for residents safely and protect care home staff.


COVID-19: management of staff and exposed patients and residents in health and social care settings – Updated 28 January 2021 – Public Health England

Guidance on the management of staff, patients and residents who have been exposed to COVID-19.  Updated to include a new section on lateral flow device (LFD) testing in asymptomatic staff. In England, people over 18 working in paid adult social care are eligible for an antibody test. In Wales, people over 18 working in paid domiciliary care are eligible for a test.


COVID-19 treatment: clinical trials invitation – 25 January 2021 – PROJECT

PROTECT is a UK-wide clinical trial to identify treatments that can protect care home residents from developing COVID-19.

If you are a Care Home Manager and would be interested in hearing more about the trial and potentially taking part, please complete the expression of interest survey. PROTECT is funded by the National Institute of Health Research. The research is ongoing.


Your care home during winter – 22 January 2021 – DHSC

Care homes, local health partners, families and residents can work together to minimise risk of COVID-19 transmission this winter and look after their wellbeing. Homes that have not had outbreaks to date are more at risk this winter. Guidance covering: infection prevention and control measures; testing; vaccination and wellbeing.


Enhanced Health in Care Homes: guide for care homes – 18 January 2020 – CPA

A new guide, developed by CPA with NHSEI, on the EHCH programme.  This document explains what the Enhanced Health in Care Homes (EHCH) programme is, how to make it work in the best way possible for people living in care homes and the people who care for them, and what everyone involved can expect from it. It aims to reassure care home manager that being actively involved in the EHCH programme should not require a significant change to the way you work, instead, you should see increased support into the home from health and care services.


Health and Safety Executive spots checks – 5 November 2020 - HSE

The Health and Safety Executive (HSE) has extended its programme of spot checks to include care homes.  A spot check is a phone call to review the measures being taken to minimise spread of coronavirus in the care home and to protect workers whilst they are caring for residents. 

HSE knows through liaison with the Care Quality Commission and Care Inspectorates for Wales and Scotland that several care homes have recently been inspected.  They have removed those from the contact list to avoid duplication.


Infections and outbreaks in care homes: Vivaldi Study 1 – 22 October 2020 – Vivaldi Research Team

The VIVALDI-1 survey was set up before Capacity Tracker was widely used. It collected information on the number of staff and residents in each care home and the number of confirmed COVID-19 infections. The study found that infections and outbreaks were less likely in care homes that:

  • Paid statutory or more than statutory sickness pay to staff (compared to homes that did not provide sickness pay at all)
  • Made sure staff only worked with either infected or uninfected residents, not both
  • Did not employ bank or agency nurses or carers
  • Had higher numbers of staff per resident.


New commission on the role of housing in the future of care and support – 13 October 2020 - SCIE

A new commission has been set up to develop an evidence-based vision and roadmap for housing in the future of care and support. It will review progress of the 2014 Commission on Residential Care’s recommendations, taking account of COVID-19, and will consider all forms of housing services that provide care and support including care homes (both residential and nursing) and housing with care (supported living, extra care, shared lives and home share). The Commission on the Role of Housing in the Future of Care and Support is funded by The Dunhill Medical Trust, and will be led by SCIE.


LESS COVID: Learning by Experience and Supporting the Care Home Sector during the COVID-19 pandemic – 8 October 2020 – NCF

The National Care Forum and the University of Leeds have launched the findings from research into the experiences of frontline care home and NHS staff caring for older people with COVID-19 in the first few months of the pandemic.  The report – LESS COVID:  Learning by Experience and Supporting the Care Home Sector during the COVID-19 pandemic – provides an account of key lessons learnt, so far, by frontline care home and NHS staff. It looks in detail at the clinical presentation and illness trajectory of COVID-19 in older people, what had worked well, or what more was needed, for providing the best care and treatment and lessons learnt for supporting older people in care homes. The report also highlights systemic issues associated with underfunding, limited integration across health and social care and a lack of wider recognition and value of the contribution of the care home sector and its staff.


COVID-19: Managing the COVID-19 pandemic in care homes for older people – updated 18 November 2020 – British Geriatrics

The COVID-19 pandemic raises particular challenges for care home residents, their families and the staff that look after them. This guidance has been developed to help care home staff and NHS staff who work with them to support residents through the pandemic.


Coronavirus (COVID-19): reuse of medicines in a care home or hospice –updated 2 September 2020 – GOV.UK

Standard operating procedure on how to run a safe and effective medicines reuse scheme in a care home or hospice during the coronavirus outbreak.


Care homes and COVID-19: advice and best practice – SCIE

Guidance, resources and best practice advice for care homes and care staff during the coronavirus (COVID-19) pandemic.


LTC responses to Covid-19 – International Long-Term Care Policy Network

Resources to support community and institutional long-term care responses to Covid-19.

LTCcovid aims to:

  • Document the impact of COVID-19 on people who rely on long-term care (including unpaid care) and those who provide it
  • Share information about policy and practice measures to mitigate the impact of COVID-19 in long-term care and gather evidence about their success or otherwise.
  • Analyse the long-term implications of this pandemic for long-term care policy.


Right 2 Visit website – Right2Home Campaign

The #Right2Home campaign has created the website to guide families and close friends having problems during COVID-19 visiting loved ones who are autistic and/or have learning disabilities. The guidance covers inpatient mental health settings, care homes and supported living. It includes example letters to write to providers and explains how to take legal action.

Feedback and ideas can be sent to Liliane Broschart at


Extra care and supported living§

Supported living services during coronavirus (COVID-19) – Updated 30 March 2021 - DHSC

This guidance sets out:

  • key messages to assist with planning and preparation in the context of the coronavirus (COVID-19) pandemic so that local procedures can be put in place to minimise risk and provide the best possible support to people in supported living settings. These local procedures may need to be updated to reflect changes in government guidance and advice as the pandemic response changes
  • safe systems of working, including social distancing, respiratory and hand hygiene and enhanced cleaning
  • how infection prevention and control (IPC) and personal protective equipment (PPE)applies to supported living settings.


Home care and community settings§

Testing in adult day care centres – 10 May 2021

NHS Test and Trace is offering PCR and rapid Lateral Flow Tests (LFT) to adult day care centre staff and service users in England.

Eligible day care centres are those that are open and run by paid day care staff. Services must be for adults over 18 and provided within non-residential care settings that support the health and wellbeing of adults. This includes settings such as:

  • purpose-built day care centres
  • day centres attached to or part of a care home or supported living
  • other buildings in communities specifically used for regular adult day care

Weekly PCR and twice weekly LFTs, 3-4 days apart, should be undertaken by all staff and volunteers working regularly in these centres, as well as private transport staff who support service users to attend.

For accessible instructions on lateral flow testing, please refer to the rapid lateral flow home test instructions.

For further day care guidance please click here.

NHS Test and Trace are also running weekly, recorded webinars every Monday at 11am, which can be accessed here.

For any testing queries or issues, please call 119.


COVID-19: how to work safely in domiciliary care in England – Updated 6 April 2021  – Public Health England

A resource for those working in domiciliary care providing information on the use of personal protective equipment (PPE).


Delivering safe, face-to-face adult day care – updated 31 March 2021 – SCIE

This guide aims to support day care managers, social workers, commissioners and providers, to restart or continue activities. It is focused on community-based day services, day centres (with and without personal care), including specialised day centre environments, and those with outdoor spaces.


Day services and COVID-19: briefing – 2nd edition 4 March 2021 – LGA and CPA

This joint CPA and Local Government Association briefing directs social care commissioners and providers towards useful resources to consider when looking to provide or support the safe functioning and re-opening of day services in their local area, and to protect the future viability of those services.


Coronavirus (COVID-19): providing home care – Updated 2 February 2021  - DHSC

Information for those providing personal care to people living in their own home during the coronavirus outbreak. Updated to add guidance on vaccinations and the NHS capacity tracker; and to amend the definition of 'home care'.


COVID-19: guidance for commissioners and providers of services for people who use drugs or alcohol – Updated 6 January 2021

Guidance for commissioners and service providers for those dependent on drugs or alcohol. Updated guidance in line with national lockdown and updated guidance for the clinically extremely vulnerable.


Guidance for the safe use of multi-purpose community facilities – Updated 5 January 2021 – Ministry of Housing, Communities and Local Government 

This information is for those managing multi-use community facilities. It signposts to relevant guidance on a range of different activities that can take place in these spaces, in line with the government’s roadmap to ease the existing measures to tackle COVID-19.


Latest lockdown policy: Coronavirus, human rights and Shared Lives Plus – 5 January 2021

Guidance about what lockdown means for people involved in shared living, including Shared Lives carers and those they support, home sharers and householders. There is a particular focus on human rights during lockdown and this will still be relevant as restrictions begin to ease. 


Providing care and support at home to people who have had COVID-19 – 5 November 2020 – SCIE

This quick guide will help home care workers and personal assistants (PAs) to provide care and support to people who have left hospital after having COVID-19. It explains what to expect as these people return to their lives at home under new circumstances. Involvement of families, friends and personal networks should be central to providing appropriate care and support.


Data, reporting and technology§

COVID-19 Health Inequalities Monitoring for England (CHIME) tool – 20 May 2021 - PHE

The CHIME tool brings together data relating to the direct impacts of COVID-19, such as on mortality rates and hospital admissions.

Key messages from the first release on 20 May 2021 include: hospital admission and mortality rates were higher for males than females and increased with age; Hospital admission and mortality rates increased with age, with the highest rates in those aged 85 and over; rates for the White ethnic group were lower than for all other ethnic groups. The highest rates were in the Black and Asian groups. Among the Black and Asian groups, the Other Black, Bangladeshi and Pakistani groups had the highest rates. The impact of the pandemic to date increased with each increase in level of deprivation. This gradient by deprivation is seen across most regions.


Adult social care in England monthly statistics – 13 May 2021 - DHSC

First set of official statistics on social care and covid including information on:

  • Vaccination in social care settings
  • Infection control measures in care homes
  • Covid testing in care homes


Adult social care in England statistics, England: methodology – 13 May 2021 - DHSC

How the Department of Health and Social Care (DHSC) puts together the data in its monthly reports.


Capacity Tracker Q&A – 11 May 2021 - CPA

This Care Provider Alliance (CPA) briefing note covers questions and issues raised by care providers about Capacity Tracker including how data is accessed and used, and how changes to the system are agreed and communicated. The CPA will update this Q&A on a regular basis.


Deaths involving COVID-19 in the care sector, England and Wales – 11 May 2021 - ONS

Since the beginning of the coronavirus (COVID-19) pandemic, there were 173,974 deaths of care home residents (wherever the death occurred) in England and Wales, this is an increase of 19.5% compared with the five-year average (145,560 deaths); of these, 42,341 involved COVID-19 accounting for 24.3% of all deaths of care home residents.

Deaths of care home residents involving COVID-19 increased sharply in wave one, however there were a higher proportion of deaths involving COVID-19 in wave two (25.7%) than wave one (23.1%).

Caution is advised comparing between the two waves since the higher proportion of deaths involving COVID-19 in wave two could be attributed to undiagnosed COVID-19 cases in the first wave.


Capacity Tracker: data collection system for care providers

Capacity Tracker provides a single data capture platform that provides valuable insight into what support is needed most, and where. During the Covid-19 pandemic, Capacity Tracker was mandated by the government and provided valuable insight, enabling support to be offered to providers in dealing with the crises.

Using the Care Quality Commission (CQC) as source data, care providers register on the system and the provision of real time information enables discharge teams to avoid making multiple calls to identify locations with vacancies. It therefore supports the wider initiatives to improve the pace of discharge and patient care.  It also provides a valuable ‘shop window’ for care home providers to make their vacancies visible.

The aim is to ensure that the Capacity Tracker offers a broader market overview than just that of care home data capture, and that data on this key COVID-19-related information is shared with NHSEI, DHSC, LGA/LAs, CQC and PHE.

The Adult Social Care Infection Control and Testing Grant (April – June 2021) care homes and home care providers to complete the Capacity Tracker at least twice (two consecutive weeks) and has committed to completing the Tracker at least once per week until the conclusion of the fund on 30 June 2021.

Scheme managers of extra care housing and supported living services should not be completing CT unless they also run regulated care services.  Regulated care services who provide care within extra care housing or supported living settings should complete CT.


COVID-19 Vaccination data

Data on COVID-19 vaccination uptake is published weekly on Thursdays. Data is available on a national, regional and local level on the NHS England website.


Wider impacts of COVID-19 on health monitoring tool – updated 18 March 2021 – Public Health England 

National monitoring tool that brings together metrics to assess the wider impacts of COVID-19 on health.


Coronavirus data informing local and national decision-making – Updated 11 February 2021 - JBC

The Joint Biosecurity Centre (JBC) provides evidence-based, objective analysis to inform local and national decision-making in response to COVID-19 outbreaks.


Coronavirus (COVID-19) related deaths by occupation, England and Wales: deaths registered between 9 March and 28 December 2020 – 25 January 2021 - ONS

Provisional analysis of deaths involving the coronavirus (COVID-19), by different occupational groups, among men and women aged 20 to 64 years in England and Wales. Key points: Men and women who worked in social care occupations had statistically significantly higher rates of death involving COVID-19 when compared with rates of death involving COVID-19 in the population among those of the same age and sex. (Updated with new releases of figures as they become available.)


COVID-19: impacts on health: reports and tools – updated 14 January 2021 – Public Health England

National reports and tool to support the monitoring of the direct and indirect impacts of COVID-19 on the population.


Social care data collection for pandemic planning and research coronavirus (COVID-19)

The Social Care Data Collection for Pandemic Planning and Research will collect existing, anonymised data on the COVID-19 status of care givers and care receivers directly from IT systems. The collection will show trends within care settings at a local and national level which will support forecasting of future waves of the pandemic.  The data will only be shared to support the coronavirus response. This data collection will run until 31 March 2022 but will be reviewed every six months. The collection does not include identifiable personal data, and steps will be taken to ensure no indirect identification is possible.


The R value and growth rate in the UK: latest figures – DHSC and SAGE 

The reproduction number (R) is the average number of secondary infections produced by 1 infected person. The growth rate reflects how quickly the number of infections is changing day by day. Details are published daily.


Free, open access to COVID-19 e-learning programme – Health Education England

Free e-learning programme for the UK health and care workforce. More content will be added. No HEE login needed

Another HEE resource, SCRIPT e-learning, is now freely available to anyone with an NHS email address.  For more information visit, email and or follow @safeprescriber on Twitter.


Choosing an internet connection for your care home –NHSX

Find out the essential things to know before upgrading or taking out a new internet contract for a care home during Coronavirus (COVID-19).


How to use digital services in your care home –NHSX

Guidance on using many free digital services to improve communication and information-sharing in your care home during Coronavirus (COVID-19). 


Scam emails and calls re Covid – 17 December 2020 – Digital Social Care

While coronavirus has led to big changes in the way that we live and work, cyber criminals have seen this as an opportunity. In emails and on the phone, they may claim to have a 'cure' for the virus or offer financial rewards. Like many scams, these criminals are preying on real-world concerns to try and trick you into interacting. They may also mimic real NHS and government messages. Digital Social Care have heard reports from care providers that they are getting phishing emails and calls from criminals pretending to be contacting them about the Covid-19 vaccine.  The National Cyber Security Centre (NCSC) has also provided advice to help you identify phishing attacks and what to do if you are a victim of crime. 


Helpline provides digital technology support to social care providers - Digital Social Care

Digital Social Care has set up a helpline to support care providers to harness technology during the COVID-19 outbreak. Their team of digital experts can provide practical advice to troubleshoot a technical problem or give in-depth one-to-one support.

Tel 020 8133 3430 or email 9am – 5pm Monday to Friday.