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Coronavirus - guidance for care providers


Access the latest advice and guidance for adult social care providers on COVID-19 (coronavirus).

Topics include: guidance for different care settings; discharge from hospital; testing; mental capacity; care planning and treatment; data, reporting and technology.

All care providers and settings§

COVID-19: guidance on shielding and protecting people defined on medical grounds as extremely vulnerable – Updated 31 July 2020 – GOV.UK

People who were defined as clinically extremely vulnerable were advised to take extra precautions during the peak of the pandemic in England. This is known as ‘shielding’.

The government is now advising that they do not need to shield at the moment. This is because “the rates of transmission of coronavirus (COVID-19) in the community have fallen significantly.” This guidance is government advice and it’s a personal choice whether to follow it.

COVID-19: management of staff and exposed patients and residents in health and social care settings – Updated 31 July 2020 – GOV.UK

Guidance on the management of staff, patients and residents who have been exposed to COVID-19. Updated to reflect the extension of the self-isolation period from 7 days to 10 days for staff who have COVID-19 symptoms or a positive test result from the community; 14 days isolation period for staff and patients who are admitted to hospital (section 2); inclusion of re-testing guidance in staff (section 3).

COVID-19: guidance for stepdown of infection control precautions within hospitals and discharging COVID-19 patients from hospital to home settings – Updated 31 July 2020 – GOV.UK

Advice on appropriate infection prevention and control (IPC) precautions for stepdown in hospital or discharge to home or residential settings. Changes to self-isolation policy for all admitted patients to 14 days; updated section 3 to include the provision of written instructions for ongoing isolation when discharging patients.

Local restrictions: areas with an outbreak of coronavirus – Updated 31 July 2020 – GOV.UK

A list of areas with additional local restrictions. Includes information for local authorities, residents and workers about what to do and how to manage the outbreak. Added North West of England: local restrictions

Coronavirus Act 2020: equality impact assessment – 28 July 2020 – GOV.UK

Sets out the equality analysis undertaken for the Coronavirus Bill to enable ministers to fulfil the requirements placed on them by the Public Sector Equality Duty.

Reporting outbreaks of coronavirus (COVID-19) – Updated 31 July 2020 – GOV.UK

Updates have been made to the definition of an outbreak, in line with revised guidelines.

Managing community outbreaks: Actions for social care – 30 July 2020 – DHSC

Letter from David Pearson, Head of the Social Care Taskforce, to ADASS, LGA, Better Care Support Team, NHS, Association of Directors of Public Health, CQC and CPA. 

The letter outlines that the Taskforce is undertaking some work with Test and Trace and the Contain programme nationally to align advice. In view of this they have suggested that there is a simulation exercise and that they invite colleagues to take part in this. 

In the meantime, from the work undertaken in Leicester the following advice about actions has been formulated: 

  • DASS: Inform all care providers of the heightened risk from increased community transmission 
  • DASS: Advise of the need to follow the guidance on Infection, Prevention and Control and social distancing, including between staff in communal areas providing links to the relevant guidance 
  • DASS /DPH /CCG /CQC: Review quantitative and qualitative data on risk and the areas of highest transmission i.e. those that have experienced one or more outbreaks and/or have not recovered. Including infection levels, deaths (COVID and other causes) and other quality concerns 
  • DASS: Ensure frequent/regular calls to care homes on questions of infection control, risk assessments, outbreaks, staffing (isolating, sickness and capacity, PPE supply, test results) 
  • CCG/DASS: Assure clinical lead arrangements in Primary Care support for care homes and residents 
  • DASS/DPH: Consider reprioritising testing to high priority areas and review visiting policies 
  • DASS/Providers: Reviewing high risk factors, e.g. reducing staff movement (including re-viewing other employment); paying full pay for sickness absence; social distancing outside work 
  • DASS/CCG/CQC: Risk summits, audit and review of higher risk settings

COVID-19 honours – Closing date 22 July 2020 – GOV.UK

Nominations are open for COVID-19 honours. Please encourage members to submit nominations to ensure frontline staff across health and social care are recognised for their contributions. Nominations close at 9am on Wednesday 22 July.

Containing and managing local coronavirus (COVID-19) outbreaks – 17 July 2020 – GOV.UK

Guidance for local authorities and local decision-makers on containing and managing COVID-19 outbreaks at a local level.

Our plan to rebuild: The UK Government’s COVID-19 recovery strategy – Updated 17 July 2020 – GOV.UK

The Government’s roadmap for how and when the UK will adjust its response to the COVID-19 crisis. Sections include:


2.Suppressing the virus

3.Opening up society and the Economy

4.Continuing our Plan to Rebuild

5.Preparing for Winter

6.Lifting restrictions step by step

Leicester lockdown: what you can and cannot do – 17 July 2020 – GOV.UK

What restrictions are in place if you live, work or travel in the Leicester area during the local outbreak of coronavirus (COVID-19).

Update on Randox test kits – 15 July 2020 – GOV.UK

NHS Test and Trace has been notified that some test kits produced by Randox laboratories may not meet required safety standards for coronavirus testing. As a precautionary measure and while the issue is investigated further, NHS Test and Trace are requesting that all settings pause the use of Randox test kits with immediate effect and until further notice.

COVID-19: Stories of promise for adult social care – 14 July 2020 - TLAP

TLAP publishes Stories of promise – a collection of examples that show the many positive and creative responses of communities, provider organisations and councils to the pandemic.  The aim is to help create a living legacy that inspires and informs us as we respond to the new realities of Covid-19. There will be more additions to this resource over the coming weeks. 

COVID-19: cleaning of non-healthcare settings outside the home – 15 July 2020 – GOV.UK

This guidance describes the principles of cleaning and disinfection during the coronavirus (COVID-19) pandemic. It applies to non-healthcare settings outside the home, such as hotels, non-care work places, etc. It is not aimed at care settings, but may be of interest to care providers in relation to office spaces.

NHS Volunteer Responders – 14 July 2020 – CPA

NHS Volunteer Responders offer help to people in need of support or who are avoiding public places during the COVID-19 pandemic. It is run by the NHS in England, supported by Royal Voluntary Service and operates across England. This Care Provider Alliance briefing summarises the programme and how staff, care provider organisations and people who use care services can access NHS Volunteer Responders.

Coronavirus (COVID-19) care home support: council transparency data - 9 July 2020 - GOV.UK

A list of councils in England that have published transparency returns on how they’ve supported adult social care during the pandemic. Focus is on residential care, but also includes funding made available to other settings.

Guidance for managing a funeral – Updated 9 July 2020 – GOV.UK

This advice is designed to assist people who are involved in managing or organising a funeral related to a death from any cause during the coronavirus (COVID-19) pandemic. It has been updated to reflect changes regarding overnight stays, instructions for testing and holding post-funeral rituals.

Local lockdowns – 7 July 2020 - GOV.UK

Government information on coronavirus includes a section on Local Lockdowns. This currently covers information on social distancing, education and childcare settings, travel, and specific information regarding Leicester.

Guidance for the safe use of multi-purpose community facilities – Updated 6 July 2020 – GOV.UK

This information is for those managing multi-use community facilities. It signposts to relevant guidance on a range of different activities that can take place in these spaces, in line with the government’s roadmap to ease the existing measures to tackle COVID-19.

Plans to ease guidance for over 2m shielding – 22 June 2020 – GOV.UK

Advisory guidance to be eased for 2.2 million clinically extremely vulnerable people across England, as virus infection rates continue to fall. From Monday 6 July, those shielding from coronavirus can gather in groups of up to 6 people outdoors and form a ‘support bubble’ with another household. Government shielding support package will remain in place until the end of July when people will no longer be advised to shield. The updated guidance for those classed as clinically extremely vulnerable will be published on 6 July and 1 August as these measures come into force. 

Coronavirus (COVID-19): reducing risk in adult social care – 19 June 2020 – GOV.UK

A framework for how adult social care employers should assess and reduce risk to their workforce during the coronavirus pandemic. It covers: the risk assessment process; having conversations with workers who are identified as being at increased risk; measures employers could put in place, both across the workforce and for individuals; and useful guidance and resources.

Steps to take following the death of a person who worked in adult social care in England – 19 June 2020 – GOV.UK

Actions for local authorities and social care providers following a coronavirus (COVID-19) related death of an employee or volunteer in adult social care. The guidance includes advice on communicating with family members and colleagues, and reporting to the Health and Safety Executive, Department of Health and Social Care and the Care Quality Commission.

Bereavement resources for social care workers, leaders and managers – 19 June 2020 – GOV.UK

Information and resources to help social care staff deal with bereavement, including the loss of family, colleagues and people who use services. 

Beyond the data: Understanding the impact of COVID-19 on BAME groups – 16 June 2020 – Public Health England

There is clear evidence that COVID-19 does not affect all population groups equally. Many analyses have shown that older age, ethnicity, male sex and geographical area, for example, are associated with the risk of getting the infection, experiencing more severe symptoms and higher rates of death. The PHE review of disparities in the risk and outcomes of COVID-19 shows that there is an association between belonging to some ethnic groups and the likelihood of testing positive and dying with COVID-19. Genetics were not included in the scope of the review. The report includes a series of recommendations based on discussions with stakeholders.

PHE has also written to the Equalities Minister outlining the recommendations from the report.

Increased risk of death of people from BAME backgrounds a worrying concern – 8 June 2020 - CPA

PHE and NHS England report found that those in a range of caring occupations were at increased risk of death from COVID-19. The inequalities found in the data largely replicates existing inequalities in mortality rates, except for BAME groups. CPA position statement says: “It is critical that we understand the reasons for the disparity in order to draw any meaningful conclusions from the data. The report did not take into account the existence of comorbidities on explaining the differences. A more detailed analysis to establish whether there are any identifiable factors that could help inform decisions on how to keep people from BAME backgrounds safe during this pandemic will help us to find a way forward.”

Testing for care sector – updated 18 May 2020 – CPA

Please see our section on Symptoms, testing and care for up-to-date information on testing for care workers and people who use services.

Verification of deaths – 5 May 2020 – GOV.UK

Guidance to clarify existing practice for the verification of death outside of hospitals and to provide a framework for safe verification of death during COVID-19 emergency period. The guidance states that non-medical professionals should not experience any pressure to verify deaths. If they are not comfortable or equipped to verify, they should defer to medical colleagues or refer on to NHS 111, the patient's general practice or another provider of primary medical services. If they are content to verify, they can use remote clinical support.

Supporting adults with learning disabilities and autistic adults – 26 April 2020 – GOV.UK

Guidance for care staff who are supporting adults with learning disabilities and autistic adults during the coronavirus (COVID-19) outbreak.

Guidance for stepdown of infection control precautions within hospitals and discharging COVID-19 patients from hospital to home settings – updated 18 April – GOV.UK

Advice on appropriate infection prevention and control (IPC) precautions for stepdown in hospital or discharge to home or residential settings. Updates have been made to sections 2, 3 and 4; inclusion of detail on requirements for discharge to a single occupancy room in care facility, including nursing homes and residential homes (section 5); updated with addition of 'a loss of, or change in, normal sense of taste or smell (anosmia)' as a symptom (section 5).

Adult social care action plan – 15 April 2020 – GOV.UK

This document sets out the government’s plan for: controlling the spread of infection in care settings; supporting the workforce; supporting independence, supporting people at the end of their lives, and responding to individual needs; supporting local authorities and the providers of care. The plan applies to all settings.

End of life care and COVID-19 – Skills for Care

Skills for Care's "Common core principles" have been adapted to support all those working with adults at the end of their life and focuses on the underpinning competences, knowledge and values needed. They have also produced an 'End of life care support' supplement which uses the principles in practice and includes for further information.

Registered managers' webinars – Skills for Care

Skills for Care is hosting a series of webinars for registered managers. The first three in the series cover Essential training, Human Resources in the time of COVID-19 and Attracting workers. More webinars to follow.

Looking after people who lack mental capacity – 9 April 2020 – GOV.UK

Guidance for health and social care staff who are caring for, or treating, a person who lacks the relevant mental capacity.

Managing symptoms (inc in end of life care) – 3 April 2020 - NICE

The purpose of this guideline is to provide recommendations for managing COVID 19 symptoms for patients in the community, including at the end of life. It also includes recommendations about managing medicines for these patients, and protecting staff from infection.

Managing suspected or confirmed pneumonia - 3 April 2020 – NICE

The purpose of this guideline is to ensure the best treatment for adults with suspected or confirmed pneumonia in the community during the COVID-19 pandemic. It will also enable services to make the best use of NHS resources. 

Guidance and resources for charities, voluntary organisations and volunteers – March 2020 – NCVO

NCVO’s Knowhow section on coronavirus contains information to help charities decide what steps they need to take.

NCVO have published new guidance for people who want to help out during the pandemic. It includes which organisations to approach and tips on staying safe when supporting others.

Coronavirus and older people: advice for professionals – British Geriatric Society

Current advice from experts within the BGS relating to older people and the COVID-19 pandemic.

Q&A with care minister on Covid-19 and social care – 2 April 2020 – SCIE

Minister Helen Watley, Paul Burstow (SCIE) and Matthew Winn (NHS England) answer key questions for providers, councils, people who use services and carers.

Advance care planning – 30 March 2020 – Joint statement from BMA, CPA, CQC and RCGP

Advance care plans, including DNAR, must be made on an individual basis. It is unacceptable that advice care plans be applied to groups of people.

Scaling up testing programmes – 4 April 2020 – GOV.UK

The government is working with partners to expand swab testing to critical NHS and social care staff and their families, so they can stay in work if they test negative and keep themselves and others safe if they test positive.

Coronavirus Bill Explanatory notes – 19 March 2020 – GOV.UK

The Bill contains temporary measures designed to either amend existing legislative provisions or introduce new statutory powers which are designed to mitigate the impact of a coronavirus pandemic. These Explanatory Notes explain what each part of the Bill will mean in practice. The  Explanatory Notes might best be read alongside the Bill.

Use of anti-inflammatories - 18 March 2020 – NHS England

NICE is reviewing the evidence re the use of NSAIDs in treating of COVID-19. In the interim, use paracetamol. Those currently on NSAIDs for other medical reasons (e.g. arthritis) should not stop them.

Court of Protection guidance – 19 March 2020 – Mental Capacity Law and Policy

The Vice-President of the Court of Protection has issued two sets of guidance, the first (on 13 March) primarily directed at judges and legal practitioners visiting P, the second (18 March) of wider compass, reflecting the operational situation of the Court of Protection and offering practical solutions to some of the issues being raised by practitioners.  It includes guidance on how hearings will be conducted.

Ethical Framework for Adult Social Care’s response to COVID 19 –19 March 2020 - GOV.UK

Guidance on ethical considerations for local authorities and adult social care professionals planning their response to COVID-19.

Schools closures guidance – 19 March 2020 - Department for Education

Every child who can be safely cared for at home should be. But children with at least one parent or carer who are identified as critical workers (inc social care) can still go to school if required.

Coronavirus (COVID-19): guidance – GOV.UK

Find all government guidance about coronavirus (COVID-19) for health professionals and other organisations.

Guidance for health care professionals – GOV.UK

Government information on COVID-19, including guidance on the assessment and management of suspected UK cases.

Coronavirus action plan for health and social care – GOV.UK

What the health and social care system across the UK has done to tackle the coronavirus (COVID-19) outbreak, and what it plans to do next.

Care homes and supported living guidance§

Visiting care homes during coronavirus – Updated 30 July 2020 – GOV.UK

Guidance for making arrangements for limited visits for care homes with the support of their director of public health. Updated to say that no one should be allowed to enter a care home if they are currently experiencing or first experienced coronavirus symptoms in the last 10 days. Also updated to say visitors should be encouraged to walk or cycle to the care home if they can.

Visiting care homes during coronavirus – 22 July 2020 – GOV.UK

Government guidance for making arrangements for limited visits for care homes with the support of their director of public health.

It sets out:

  • the principles of a local approach to visiting arrangements and dynamic risk assessment
  • guidance for providers establishing their visiting policy
  • guidance for providers taking decisions on visiting for particular residents or groups of residents
  • infection control precautions
  • communicating with relatives and others about the visiting policy and visiting decisions.

The guide also points to CPA’s Visitors’ Protocol.

 The related Government press release is also available.

COVID-19: how to work safely in care homes – Updated 20 July 2020 – GOV.UK

Guidance for those working in care homes providing information on how to work safely during this period of sustained transmission of COVID-19. Updated guidance to include recommendation for the use of face masks and coverings in care homes.

Impact of coronavirus in Care Homes in England (Vivaldi): 26 May to 19 June 2020 – 3 July 2020 – GOV.UK

First results of the Vivaldi study on the impact of the coronavirus (COVID-19) pandemic across 9,000 care homes in England between 26 May and 19 June 2020. The publication provides estimates of staff and care home residents testing positive for COVID-19 across this group of care homes, and will highlight some risk factors that may increase the risk of infection in the setting.

Vivaldi 1: coronavirus (COVID-19) care homes study report – 3 July 2020 – GOV.UK

This study provides a summary of antigen testing in all care homes for those over 65 years old in England and survey results of managers of those homes.

Care homes analysis, 12 May 2020 – 3 July 2020 – GOV.UK

This paper provides an assessment of evidence on care homes, including optimal approaches to testing, and the potential value of other protection approaches. It was considered at SAGE 35 on 12 May 2020, and published on GOV.UK on 3 July 2020.

Choosing an internet connection for your care home – 19 June 2020 - NHSX

Find out the essential things to know before upgrading or taking out a new internet contract for a care home during Coronavirus (COVID-19).

How to use digital services in your care home –19 June 2020 - NHSX

Guidance on using many free digital services to improve communication and information-sharing in your care home during Coronavirus (COVID-19). 

Coronavirus (COVID-19): admission and care of people in care homes – Updated 19 June 2020 – GOV.UK

This guidance is for care homes, local health protection teams, local authorities, clinical commissioning groups (CCGs) and registered providers of accommodation for people who need personal or nursing care. This document has been updated throughout in line with the care homes support package announced on 15 May and the latest advice on testing, and infection prevention and control. The changes are set out in full in the document.  It sets out how to: admit and care for residents safely and protect care home staff.

CPA Visitors’ protocol – 19 June 2020 - CPA

This protocol aims to provide a set of principles and top tips to help peole using care and support to have the opportunity to safely receive visitors during the COVID-19 pandemic, while minimising the risk of its introduction to, or spread within, the care setting. It is primarily aimed at care settings which cater for older people, including people with dementia, such as residential and nursing homes. However, if will be of help for other care settings supporting working age people. CPA will be producing further visitors’ protocols. We will also update this protocol when the Government issues further guidance on visitors.

How to work safely in care homes – Updated 15 June 2020 – GOV.UK

Updated guidance on PPE for care workers working in care homes during sustained COVID-19 transmission in England. Updates include: addition of questions and answers; addition of information on care for people with learning disabilities and/or autism; and further detail added to recommendations including specification of surgical mask types (defined in consultation with HSE and MHRA).

CPA letter: Care home support – 21 May 2020 – CPA

A letter from CPA to all care home managers summarising information about the care home support package, including the £600m infection control fund, clinical support to care homes, testing and PPE.

CPA strongly recommends that care home managers take a proactive approach to working with their local authority and NHS colleagues to ensure the needs of residents, staff and services are central to all discussions and plans. 

CPA Briefing: NHS Clinical support to care homes – 20 May 2020 - CPA

The NHS has committed that all care homes will be supported via primary and community support. The support is modelled on the Enhanced Health in Care Homes initiative and is available to all care homes and all residents. The CPA has produced a briefing note which summarises what support should be available, what care homes can do to make the most of the scheme, and who to contact. It also includes links to useful resources from the Enhanced Health in Care Homes initiative.

Protocol for care homes and funeral directors – 21 May 2020 – CPA

This joint protocol has been developed to ensure that funeral directors and providers of care in a residential setting are fully aware of the risks posed when an individual dies in a residential care setting and is either confirmed to have had COVID-19 or is suspected to have had it.  

The protocol has been developed by CPA member, National Care Forum, and the National Association of Funeral Directors. It is endorsed by the Care Provider Alliance and the Deceased Management Advisory Group.

Care homes support package – 15 May 2020 – GOV.UK

A new care homes support package including a £600 million adult social care infection control fund has been introduced to tackle the spread of COVID-19 in care homes.

This forms part of wider support for care home residents and staff, including by limiting staff movement, protecting wages and giving access to NHS PPE training.

Each care home in England to be given a named clinical lead to provide direct care for residents.

A wellbeing package will be also launched on CARE Workforce app to support the workforce with Hospice UK and Samaritans.

International examples of measures to prevent and manage COVID-19 outbreaks in residential care and nursing home settings – 2 May 2020 – International Long-Term Care Policy Network

This report provides examples of the policy and practice measures that have been adopted internationally to prevent COVID-19 infections in care homes and to mitigate their impact. This is a "live" document that will be updated regularly and expanded as more information becomes available. Comments, updates, suggestions and additional information are very welcome.

Coronavirus (COVID-19): reuse of medicines in a care home or hospice – 28 April 2020 – GOV.UK

Standard operating procedure on how to run a safe and effective medicines reuse scheme in a care home or hospice during the coronavirus outbreak.

How to work safely in care homes – 17 April 2020 – GOV.UK

Guidance for those working in care homes providing information on how to work safely during this period of sustained transmission of COVID-19.

Admission and care of people in care homes – 2 April 2020 – GOV.UK

Government guidance for care homes, local health protection teams, local authorities, clinical commissioning groups (CCGs) and registered providers. It sets out how to: admit and care for residents and protect care home staff.

Managing the COVID 19 pandemic in care homes – 30 March 2020 – British Geriatrics Society

The COVID-19 pandemic raises particular challenges for care home residents, their families and the staff that look after them. This guidance has been developed to help care home staff and NHS staff who work with them to support residents through the pandemic. Includes downloadable poster on managing falls.

Guidance on supported living – Public Health England on GOV.UK

How to maintain delivery of care during an outbreak of COVID-19 in a supported living setting, and what to do if care workers or residents have symptoms.

Home care and community settings§

COVID-19 Day Service Re-opening Webinar – 21 July 202 – LGA

Recording from LGA webinar including: introduction to SCIE guidance; planning for people with a learning disability to reaccess day services; staffing and business continuity; planning for people with sensor loss; future planning for day opportunities models.

COVID-19: how to work safely in domiciliary care in England- Updated 20 July 2020 – GOV.UK

A resource for those working in domiciliary care providing information on the use of personal protective equipment (PPE). Updated guidance to include recommendation for the use of face masks and coverings in social care settings.

Helping adult day centres to unlock – July 2020 – NIHR, King’s College London

This document aims to support manager or voluntary co-ordinators and staff generally, into the ‘new normal’ after the lockdown. There is strong evidence that attending a day centre brings quality of life and so, despite risks, enabling people to have the choice of going to a day centre is something worthwhile.

Delivering safe, face-to-face adult day care – 10 July 2020 - SCIE

As the restrictions of lockdown are eased, this guide aims to support day care managers, social workers, commissioners and providers, to restart or continue activities. It is focused on community-based day services, day centres (with and without personal care), including specialised day centre environments, and those with outdoor spaces.

Coronavirus (COVID-19): Providing home care – Updated 24 June 2020 – GOV.UK

Hospital discharge and testing section has been updated to state "anyone experiencing coronavirus symptoms can now be tested, which includes individuals receiving home care. This can be accessed through the digital portal or by calling 119 to book testing".

How to work safely in domiciliary care in England - Updated 15 June 2020 – GOV.UK

Updated guidance on PPE for care workers delivering home care during sustained COVID-19 transmission in England. Updates include: addition of questions and answers; addition of information on care for people with learning disabilities and/or autism; and further detail added to recommendations including specification of surgical mask types (defined in consultation with HSE and MHRA).

Support bubbles – 11 June 2020- GOV.UK

In England, from 13 June households with only one adult can expand their support network so that it includes one other household of any size. This is called making a ‘support bubble’ and means they are able to meet indoors or out, be less than 2 metres apart and stay overnight as if they were members of the same household.

How to work safely in domiciliary care – 27 April 2020 – GOV.UK

This resource is primarily for care workers and providers delivering care in the following settings:

  • visiting homecare
  • extra care housing
  • live-in homecare

It provides guidance on the use of personal protective equipment (PPE) during sustained COVID-19 transmission in the UK, and explains how PPE guidance applies to the homecare (domiciliary care) setting.

Guidance on home care – Public Health England on GOV.UK

How to maintain delivery of care during an outbreak of COVID-19 amongst user of home care services, and what to do if care workers or service users have symptoms.

Guidance for Shared Lives carers – Shared Lives Plus

Guidance and information for Shared Lives Plus members.

Mental health services§

COVID-19 and the VCSE Mental Health Sector – 4 June 2020 – Association of Mental Health Providers

A live briefing document based on the experiences of the Association of Mental Health Providers members and outlines the impact of the pandemic on their services and the people that they work with and for. This includes intelligence and information on the challenges that are being faced by provider organisations, which are categorised into 9 key priority areas that the Association says require urgent attention and a response from Government.

Update for mental health, learning disabilities and autism services – NHS England

Information from NHS England on COVID-19 for chief executives of mental health trusts and other mental health service providers, including the independent and third sectors.

Data, reporting and technology§

Coronavirus and the latest indicators for the UK economy and society - 30 July 2020 - ONS

Early experimental data on the impact of the coronavirus (COVID-19) on the UK economy and society, including online price changes data. These faster indicators are created using rapid response surveys, novel data sources and experimental methods.

Coronavirus and the social impacts on Great Britain – Updated 31 July 2020 – GOV.UK

Indicators from the Opinions and Lifestyle Survey covering the period 23 July to 26 July 2020 to understand the impact of the coronavirus (COVID-19) pandemic on people, households and communities in Great Britain.

Data collection from adult social care will aid research into coronavirus trends in care settings – 15 July 2020 – NHS Digital

The Social Care Data Collection for Pandemic Planning and Research will collect existing, anonymised data on the COVID-19 status of care givers and care receivers directly from IT systems. The collection will show trends within care settings at a local and national level which will support forecasting of future waves of the pandemic.  The data will only be shared to support the coronavirus response. This data collection will run until 31 March 2022 but will be reviewed in September 2020 and every six months thereafter. The collection does not include identifiable personal data, and steps will be taken to ensure no indirect identification is possible.

Survey on standard for sharing information – 17 July 2020 PRSB

The Professional Record Standards Body has been commissioned to develop a set of standards for the information that is shared between social care and health, to support more connected services and increased personalisation of care and wellbeing. 

The PRSB need care providers’ input with this survey on health and social care information. It focuses on the information shared when a person is admitted to hospital from a care home, as well as the hospital referral to local authority where the person will require additional care at their discharge. PRSB are looking for input from carers, care home workers, all health professionals, local authorities, social workers and people who use services.  

Data collection initiative to aid coronavirus research in adults social care settings – 15 July 2020 - CASPA

The Care Software Providers Association (CASPA), is an independent association representing the views and interests of social care software providers. CASPA members are leading the effort to collect data from their care management software systems that will be used by the NHS to drive research and pandemic planning efforts. The suppliers are providing real-time, anonymised data on the COVID-19 status of both care givers and care receivers directly from their systems.

COVID-19: impacts on health: reports and tools - 17 July 2020 – GOV.UK

National reports and tool to support the monitoring of the direct and indirect impacts of COVID-19 on the population.

Wider impacts of COVID-19 on health monitoring tool – 17 July 2020 – GOV.UK

National monitoring tool that brings together metrics to assess the wider impacts of COVID-19 on health.

Coronavirus and the social impacts on Great Britain - 17 July 2020 – GOV.UK

Indicators from the Opinions and Lifestyle Survey covering the period 9 July to 12 July 2020 to understand the impact of the coronavirus (COVID-19) pandemic on people, households and communities in Great Britain.

Pilot point prevalence survey of COVID-19 among domiciliary care staff in England –  9 July 2020 - PHE

The findings provide evidence that the prevalence of COVID-19 among domiciliary care workers who are currently working is in line with the general population (0.1% with a 95% confidence interval of 0.02%-0.40% compared with 0.09% (95% confidence interval 0.04% - 0.19%) in the general population) and not a higher prevalence as observed in studies of front line healthcare workers and care home staff. 

Self-sample kits were sent to providers for distribution to participants over a 2-week period between 2 and 16 June 2020. 62 providers across 5 regions were recruited to the study. Between 10 and 15 providers were recruited from each region. In total 3,813 swabs were sent out to recruited providers. 2,015 swabs were returned to PHE.

COVID-19: number of outbreaks in care homes 29 June to 5 July 2020 – 9 July 2020 – GOV.UK

This dataset is derived from reports to Public Health England of infectious disease outbreaks in care homes. Care homes in this dataset refers to all supported living facilities such as residential homes, nursing homes, rehabilitation units and assisted living units. Weekly data shows 43 suspected or confirmed outbreaks in care homes, with cumulative figure from 9 March as 6,628 cases, out of 15,476 care homes in England.

Weekly Coronavirus Disease 2019 (COVID-19) Surveillance Report Week 28 – 9 July 2020 - Public Health England

Weekly information from the surveillance systems which are used to monitor the Coronavirus Disease 2019 (COVID-19) pandemic in England.

Coronavirus in the UK: Data dashboard – Updated 8 July 2020 – GOV.UK

Daily data published by DHSC. Government is also seeking feedback on new version of the dashboard. View and comment on the BETA version.

Infection survey data – 7 July 2020 – ONS

Characteristics of people testing positive for the coronavirus (COVID-19) in England taken from the COVID-19 Infection Survey.

Reporting deaths of social care workers – 29 June 2020

All employers have a legal duty to report Covid-19 cases of disease or death, which may have arisen from employment, to the Health and Safety Executive under the Reporting of Injuries Diseases and Dangerous Occurrences Regulations (RIDDOR). Failure to report a dangerous occurrence or disease (especially death), in accordance with the requirement of RIDDOR, is a criminal offence, and may result in prosecution. 

Although the obligation to report to the HSE under RIDDOR lies with the employer, the doctor (with the workers’ consent) should advise the employer in writing of “cases where a registered medical practitioner has highlighted the significance of work-related factors when communicating a diagnosis of COVID-19 these cases would also be reportable”. See RIDDOR reporting – Further guidance.

As of June 2020 the government has asked social care employers to report the deaths of workers from confirmed or suspected Covid-19 to the Department of Health and Social Care. This is not mandatory but expected and should not be seen as an alternative to reporting the death to HSE. See Government request.

Coronavirus and shielding of clinically extremely vulnerable people in England: 9 June to 18 June 2020 - 29 June 2020 – ONS

Analysis of clinically extremely vulnerable (CEV) people in England during the pandemic, including their behaviours and mental and physical well-being. Of the 2.2 million clinically extremely vulnerable (CEV) people, 63% reported completely following shielding guidance. The support mechanisms that most people who had not left their home since receiving shielding guidance or in the last seven days found helpful was video or telephone calls with family and friends (74%), followed by prescription deliveries (59%) and food deliveries or food boxes (56%).

CEV people who are currently or have previously received treatment for their mental health were more likely to report a worsening in their mental health since being advised to shield (68% and 56% respectively). CEV females were more likely to report a worsening in their mental health than CEV males, irrespective of age group.

Coronavirus and the social impacts on older people in Great Britain: 3 April to 10 May 2020 – 22 June 2020 – ONS

Indicators from the Opinions and Lifestyle Survey on the social impact of the coronavirus (COVID-19) pandemic on older people in Great Britain.

The R number and growth rates: latest figures – GOV.UK

The reproduction number (R) is the average number of secondary infections produced by 1 infected person. The growth rate reflects how quickly the number of infections is changing day by day. Details are published daily.

Coronavirus (COVID-19) related mortality by religion, ethnicity and disability: England and Wales, 2 March 2020 to 15 May 2020 -19 June 2020 – ONS

A descriptive overview of deaths related to coronavirus (COVID-19) among people identifying by religion group, ethnic group and disability status. It contains death counts, age-standardised rates and odds ratios by age and sex for religion groups, ethnic groups and those restricted or not restricted in daily activities.

New Capacity Tracker questions on recovering from outbreaks – 9 June 2020

Additional questions have been added to the Capacity Tracker relating to systematically identifying ‘recovery from outbreaks of COVID-19 in care homes’. Understanding how long outbreaks last and how quickly outbreaks are controlled is a very important issue for both Public Health England and the care home community. PHE define ‘recovery’ from an outbreak as no new cases (clinically suspected or laboratory confirmed) in either staff or residents in a care home for 28 days or more. Once this point is reached, the care home is then described as ‘recovered’. Any subsequent cases beyond this time point may indicate another outbreak.

COVID-19: number of outbreaks in care homes – updated weekly – GOV.UK

Weekly number and percentage of care homes reporting a suspected or confirmed outbreak of COVID-19 to PHE by local authorities, regions and PHE centres.

Data collection systems: Letter from CPA to providers – 12 May 2020 – CPA

Letter for all care providers, confirming arrangements for data collection via CQC Update and Capacity Tracker, including contact details for queries.

Daily death reporting now includes all positive COVID-19 deaths – 29 April 2020 – GOV.UK

From Wednesday 29 April 2020, the government’s daily figure will include deaths that have occurred in all settings where there has been a positive COVID-19 test, including hospitals, care homes and the wider community.

Data collection during the COVID-19 crisis: joint letter from CPA, CQC, DHSC and NHS England – April 2020 – CPA (PDF)

Joint letter clarifying data collection arrangements during coronavirus outbreak. To enable an understanding of the impact of COVID-19 care providers are being asked to provide information to a central system.

  • Residential and nursing homes should complete only the NHS Capacity Tracker as set out in Coronavirus (COVID-19): admission and care of people in care homes
  • Homecare providers to complete CQC’s ‘Update CQC on the impact of Covid’ online form (from Monday 13 April). This will be rolled out to Shared Lives services, Extra Care and Supporting Living services soon.
  • The small number of providers of both homecare and residential and/or nursing homes to complete both data collections.

RIDDOR reporting of COVID-19 – Health and Safety Executive

The Health and Safety Executive has added new guidance on RIDDOR Reporting of COVID-19 (the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013), clarifying when a report under the Regulations should be made. Employers must only make a report under RIDDOR when:

  • an unintended incident at work has led to someone's possible or actual exposure to coronavirus. This must be reported as a dangerous occurrence.
  • a worker has been diagnosed as having COVID 19 and there is reasonable evidence that it was caused by exposure at work. This must be reported as a case of disease.
  • a worker dies as a result of occupational exposure to coronavirus

Digital innovations to support vulnerable people during COVID-19 outbreak – 24 April 2020 – GOV.UK

New parents, unpaid carers, the homeless, young people and cancer patients could benefit from digital solutions as part of the TechForce19 challenge.

Helpline launched to provide digital support to social care providers – 6 April 2020  - Digital Social Care

Digital Social Care has set up a new helpline to support care providers to harness technology during the COVID-19 outbreak. Their team of digital experts can provide practical advice to troubleshoot a technical problem or give in-depth one-to-one support.

Tel 020 8133 3430 or email 9am – 5pm Monday to Friday.

Capacity tracker and care sector – 30 March 2020 - NHS England & NHS Improvement

All care homes, hospices and all providers of inpatient community rehabilitation and end of life care need to register on Capacity Tracker and input the information specified by the DHSC into Capacity Tracker by 1 April 2020. All providers to input data into Capacity Tracker only to inform one national and local picture Register at Capacity Tracker – includes guides, videos and support call centre. Tel 0191 691 3729, 8am and 8pm, 7 days a week, email

Further guidance to be available shortly.

Information for councils, including data reports – Local Government Association

Information including reports showing coronavirus cases data over time, the rate per 100,000 people, and the top ten councils for cases (by total number, as a rate, and by the biggest number on a single day) on a daily basis.

Quick Access to NHSmail and MS Teams – 23 March 2020 – Digital Social Care

NHSmail is now available for all adult social care providers in England. Due to COVID-19 (Coronavirus) providers do not need to complete the Data Security and Protection Toolkit to have access to NHSmail. All NHSmail users also get free access to Microsoft Teams.

Government guidance published on 19th March 2020 advised all care providers to register for NHSmail so that they could access MS Teams for videoconferencing.

Digital tools to support care providers – Digital Social Care

Information on how technology can be used to support staff and people who use care services. Includes accessing NHSmail, free MS Teams for video conferencing, use of Capacity Tracker for care homes, lists of free apps and technologies which can assist with recruitment, wellbeing and information sharing. Visit the website and follow on twitter @DigiSocialCare

Free, open access to COVID-19 e-learning programme – Health Education England

Free e-learning programme for the UK health and care workforce. More content will be added. No HEE login needed.

Another HEE resource, SCRIPT e-learning, is now freely available to anyone with a NHS email address.  For more information visit, email and or follow @safeprescriber on Twitter.

Hospital discharge service requirements – 19 March 2020 – GOV.UK

How all health and care systems and providers will alter their discharging arrangements and provision of community support to enable the discharge of all patients as soon as they are clinically safe to do so. A range of virtual resources and live interactive sessions have been developed to support every sector to work through how to achieve this new way of operating. 

Other UK nations §

Coronavirus: summary of response arrangements in Scotland – Scottish Government

Coronavirus: Information for Scottish Care Members (PDF) – Scottish Care

Welsh Government guidance on coronavirus

See all related information on coronavirus