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Coronavirus support to care providers

If you experience risks to service delivery as a result of COVID-19 and are unable to mitigate against those risks, you should notify:

  • your local authority and/or health commissioner (even if they do not commission services from you, as they have a general responsibility to ensure local people’s needs are met)
  • The Care Quality Commission.

The local authority may also raise issues with your Local Resilience Forum, or you may jointly agree that you should contact the Local Resilience Forum direct.


Local Resilience Forums (LRFs) are multi-agency partnerships made up of representatives from local public services, including the emergency services, local authorities, the NHS, the Environment Agency and others. The LRFs aim to plan and prepare for localised, immediate incidents and catastrophic emergencies. They work to identify potential risks and produce emergency plans to either prevent or reduce the effect of any incident on their local communities.


Guidance note for local authority commissioners – ADASS/LGA/CPA

This guidance note is for local authority commissioners. It is designed to summarise pressures on social care providers arising from COVID-19, and to put forward ways in which commissioners can alleviate these pressures.

Advice for councils and providers – March 2020 – SCIE

Information and advice from Social Care Institute for Excellence. Includes advice on safeguarding, MCA, blogs, and Q&A with care minister and sector leaders.

Q&A with care minister on Covid-19 and social care – 2 April 2020 – SCIE

Minister Helen Watley, Paul Burstow (SCIE) and Matthew Winn (NHS England) answer key questions for providers, councils, people who use services and carers.

NHS Confed support to NHS – March 2020 – NHSConfed

What the NHS Confederation is doing to support its members.


The following organisations may also be able to provide you with advice:

See all related information on coronavirus.