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Visitors' protocol - CPA briefing for care providers


Updated August 2021


The Government has updated its visiting guidance throughout the pandemic – most recently in August 2021.

Current guidance states that visiting must be supported and enabled wherever and whenever it is possible and safe to do so – and a wide range of professionals have a role in supporting this, including care home managers, DPH and DASS. As the default position, all care homes should seek to enable different types of visits as described in the Government policy.

The Government has also updated guidance on visits by residents out of their care home.

Members of the Care Provider Alliance – led by the National Care Forum – have produced Partners in Care – resources to support meaningful visits. This set of resources, published in March 2021, is designed to provide practical support to care homes and their relatives and loved ones to adopt the default position that care homes are open for visiting.

CPA’s visitors’ protocol was first published in June 2020 and reviewed in February 2021.


Key resources§

Access key resources on supporting visits to care homes.

Government guidance on visiting care homes during coronavirus 

Government guidance on visiting outside of the care home

Partners in Care: resources to support meaningful visits - NCF and partners

Visitors’ Protocol – CPA

Staff movement: a risk management framework - CPA

Keeping connected: Open and transparent communications in the time of COVID-19 – CPA and partners

Government guidance for supported living

Government guidance for home care settings

Government shielding guidance