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Visitors' protocol - CPA briefing for care providers


Updated April 2021


CPA’s visitors’ protocol was first published in June 2020 and reviewed in February 2021.

The Government has updated its visiting guidance. Since 17 May care home residents are able to nominate up to 5 visitors for regular visits into the home.

Guidance has also been updated on visits by residents out of their care home. From 17 May 2021, care home residents may leave their care home to spend time outdoors (avoiding crowded spaces) and take part in outdoor exercise not involving close contact with others. Residents will also be able to go to medical appointments (excluding overnight stays in hospital), a workplace, educational setting, and day centres without having to self-isolate on their return.

Members of the Care Provider Alliance – led by the National Care Forum – have produced Partners in Care – resources to support meaningful visits. This set of resources, published in March 2021, is designed to provide practical support to care homes and their relatives and loved ones to adopt the default position that care homes are open for visiting.


Key resources§

Access key resources on supporting visits to care homes.

Partners in Care: resources to support meaningful visits – March 2021 - NCF and partners

Visitors’ Protocol – Updated February 2021 – CPA

Staff movement: a risk management framework – Updated February 2021 - CPA

Keeping connected: Open and transparent communications in the time of COVID-19 – CPA and partners

Government guidance on visiting care homes during coronavirus - Updated 14 May 2021 

Government guidance on visiting outside of the care home - Updated 14 May 2021

Government guidance for supported living

Government guidance for home care settings

Government shielding guidance