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Digital Social Care

The Care Provider Alliance and its members lead a project on Digital Social Care - including a separate web resource:

What do you think about technology?  NHSX Survey§

NHSX is exploring how adoption of digital social care management tools could: benefit adult social care providers and the people they care for and support; and help social care systems integrate with NHS systems. Members of the CPA, and the Digital Social Care team are looking for adult social care providers to complete a short survey about using technology.

Front line care worker survey:

Senior decision maker survey for those who have responsibility for purchasing, IT or staff management

The survey will close at 5pm on Wednesday 9th September

NCF Hubble - NHS Digital Pathfinders Programme§

Social care providers operate in an increasingly digital world. But how do you know which digital technology will really work for your service, your staff and the people you support? How do you make investment decisions about electronic data systems or assistive technology, get buy in and ensure it is delivering what you need? The Hubble project, from CPA member the National Care Forum, can help.

The Hubble Project offers you the chance to virtually visit ‘innovation hubs’ (via webinar) to learn how other care providers have introduced, used and evaluated digital technology to improve care. The hubs are based in three care settings in England and showcase a range of technologies which include, electronic care planning, eMAR, acoustic monitoring, circadian lighting, sensor technology and telecare.

Through a mixture of prerecorded content and live Q&A, managers and staff will demonstrate the technology that they use, and share their digital journey with you, including how they came to adopt it, the challenges and the benefits of implementing and using it, and the use of data to improve the quality of care. The sessions will be of value to all care providers, regardless of where they are on the digital journey.

The virtual visit sessions will take place between September and December 2020.

Find out more and request a place at NCF Hubble.

Digital Social Care§

Digital Social Care is a dedicated space to provide advice and support to the sector on technology and data protection.

Key themes include:

  • Use of digital technology during coronavirus pandemic
  • The benefits of digital in social care
  • Protecting my information
  • Sharing care records via email
  • Measuring digital readiness
  • Choosing software and equipment

Resources include:

  • Completing Standards Met on the Data Security and Protection Toolkit
  • Completing Entry Level on the Data Security and Protection Toolkit
  • Guidance for staff on completing the Data Security and Protection Toolkit
  • How to document your data processing
  • Advice on contracts with third parties
  • Advice on contracts for secure disposal of personal data 
  • Template policies to help with completing the Data Security and Protection Toolkit
  • An introduction to Cyber Security
  • Grants for data and Cyber Security projects and providers
  • Data Security and Protection Toolkit and NHSmail Training materials

For details visit

Sign up to Digital Social Care newsletter

Data and Cyber Security Programme 2019/20 – report published – 3 June 2020

The report of the 2019/20 Data and Cyber Security Programme (sometimes known as the “Cabinet Office project”) has been published.

Digital Social Care has been working with th=e Local Government Association, NHS Digital and NHSX on how to help care providers benefit from the increased use of digital technology while also keeping safe and secure.

Over the last year, 24 local projects and 57 individual care providers have been exploring practical solutions to the challenges of data and cyber security. The full programme report, written by the Institute of Public Care at Oxford Brookes University, and some new guidance on staff training in this area, can be downloaded via the Digital Social Care website. There are also videos from some of the projects, and a link to new guidance for commissioners.

Ian Turner, who leads the programme on behalf of Digital Social Care and the Care Provider Alliance, said:

“We know that while they meet the challenges of COVID-19, care providers have never been busier, and that data and cyber security may not seem an immediate priority at this time. However, the risks are still out there, and I would encourage all care providers to look carefully at this topic when they are able to. We hope that the information and guidance we publish will help them to do so.”

Coronavirus Digital Social Care helpline

If care providers would like to speak to a member of the Digital Social Care Team about the use of technology during Covid-19 they can contact the team at:

Telephone: 0208 133 3430 (Mon-Fri 9am-5pm)