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Call to action - Government request to complete Capacity Tracker Fee Survey

Dear all,

The Department of Health and Social Care Capacity Tracker Care Home and Home Care survey has been extended to the 7th June. The survey is an opportunity for providers to share information about who is receiving care in their service for DHSC to better understand the impact the reforms will have on providers and the wider sector.

The government is committed to a comprehensive reform of adult social care and said “to successfully deliver these reforms, we must build strong foundations by creating a more stable, sustainable social care market. Your help is needed to truly understand the impact of reforms on local provider markets. For example, the extension of section 18(3) of the Care Act could shift market dynamics and consequently provider business models. We need this data from all providers to help local authorities better understand this shift and how the government might help smooth any transition needed. There’s still time for you to make a difference and contribute to our Capacity Tracker care market survey. We’ve had a significant response but need as many contributions as possible to build a comprehensive picture of local need and provision. The survey close date has been extended one final time until 7th June 2022 – don’t miss your chance to shape the future of care!”

Professor Martin Green OBE of Care England, the leading representative body for independent care services in England and current Care Provider Alliance Chair said “Care England and the CPA believe that the Government’s Charging Reforms, including the Fair Cost of Care exercise and the Capacity Tracker Survey, are an opportunity to prove the impact on providers from care provision at a Council level. It is therefore critical for providers to engage in both the Capacity Tracker Survey and the Fair Cost of Care data collection exercise that are commencing currently. These exercises will ensure the most representative dataset is established locally and will further reflect the true cost of providing care. It is the best chance the sector has to evidence the financial impact on providers from these reforms. Therefore, it has never been more important for providers to engage in these data request processes.”

Individual Care Home and Home Care providers can access the survey from their respective Manage your care homes or Manage your home care provider pages. Providers with multiple services can access the survey from the Provider menu option by selecting the Provider Bulk Update Template option, and then either the home care or care home survey template. 

Additional DHSC FAQ information can be found within the Surveys folder or What's New section of the Resource Centre. Any enquiries relating to the survey content or questions should be emailed to

Kind regards,