Open Menu

Care services not routinely prioritised in event of power outage

8 December 2022

Energy suppliers are not consistently recognising social care providers as priority clients in the event of a power outage – putting many of our most vulnerable citizens at risk.

The Care Provider Alliance – the national alliance of the main care provider associations in England – has learned that care providers often struggle to be added to energy suppliers’ Priority Service Register. This is despite the fact that they run critical services, and often use specialist medical and telecare equipment which depend on reliable power supplies.

Speaking about the issue, Nadra Ahmed Chair of the CPA and Chief Executive of the National Care Association said:

“We understand that hospitals and hospices are routinely acknowledge as priorities in the event of a power outage – but care services are not. How can that be acceptable or even logical?

“We are calling on Government, Ofgem and energy suppliers to acknowledge adult social care services as priority services in the event of a power cut. We also advise care providers, and people who use community based social care services, to contact their energy supplier and request that they are added to the Priority Service Register.”

The CPA has also produced a quick guide for care providers on managing power disruptions.

Notes to Editors§

About the CPA§

The Care Provider Alliance (CPA) brings together the 11 main national associations which represent independent and voluntary adult social care providers in England. We work to represent the sector and ensure a coordinated response to the major issues that affect it.

The Care Provider Alliance is an informal body with a rotating chair. Membership is of the representative associations with a national membership across the whole of England. However, some CPA members also represent services in Scotland, Wales or Northern Ireland.

Together our members provide care and support to 1.2 million people through residential, home-based and community services, whether commissioned by local authorities and the NHS or privately purchased. Together our members employ over 620,000 care workers.

Our members’ services include residential and nursing care, homecare, supported living and extra care housing, shared lives schemes, advocacy and telephone helplines. They support children, adults of working age and older people.

For more information on the Care Provider Alliance visit

Priority Service Register§

The Priority Service Register is a free support service that aims to provide extra help to people in vulnerable situations. Energy suppliers and Network operators will both keep a Priority Services Register. Care providers should contact their energy supplier or network operator.

In the event of a power cut, care services can call 105 free. They will be connected to their local electricity operator’s emergency line.

Media contact§