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Privacy Policy

This privacy policy explains how we use any personal information we collect about you.

What information do we collect about you?§

The CPA website does not require you to register or login in order to use it.

We sometimes use online forms to support particular services (e.g. online surveys, feedback etc). This may include your name, job title, organisation and email address.

We will be very clear about when, why and how we use that information. This may require us to collect, store and use identifiable information about you in order to deliver our services to you.

The CPA does maintain a list of key individuals who manage their organisation’s membership of CPA. We do this to enable our members to keep up to date with CPA developments. This is part of the core service that we offer.

When you send us an email to the information is stored in our email system to enable us to respond to your enquiry.

How will we use the information about you?§

We collect information about you to process your request such as booking to attend an event.

You can ask us to update your details or remove you from any lists by emailing us at

We may also process personal information for certain legitimate business purposes, which include some or all of the following:

  • where the processing enables us to enhance, modify, personalise or other improve our services or communications with you, for your benefit
  • to identify and prevent fraud
  • to enhance the security of our network and information systems

Whenever we process data for these purposes we will ensure that we always keep your Personal Data rights in high regard and take account of these rights. You have the right object to this processing and be removed from our system. Please bear in mind that if you do so, this may affect our ability to carry out tasks above for your benefit.

CPA will not share your information for marketing purposes with other companies. We may share your information with partners in order to fulfil your request. For example, we may need to share some of your details with an events company if you are due to attend a CPA event at an external venue, or if the event is being held in partnership with another organisation. They will not have the right to hold your details or use them for any other purpose.

How is your information stored?§

We store and process personal data and information on our secure servers. Data is stored and processed on CPA’s behalf by a range of software packages, data stores and organisations, in accordance with this privacy policy and under contract from CPA.

These providers cannot use your data for any other purpose, other than that set out in their contract with CPA. So they cannot contact you or sell your data to others.

We take reasonable steps to protect the personal data collected against loss, misuse, unauthorized use, access, inadvertent disclosure, alteration and destruction. However, no network, server, database, Internet or e-mail transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you send to us electronically and when disclosing personal information.

Access to your information and correction§

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.



Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. 

You can set your browser not to accept cookies. However in a few cases some of our website features may not function as a result.

When someone visits the CPA website we collect standard internet log information so that we can track visitor behaviour patterns. We do this to find out things like how many people have visited a particular product or how long visitors spend in different parts of the site. This helps us to improve our web site and to plan our future work.

Most modern web browsers give you some control over cookies. You can set your web browser to accept or reject all cookies or to accept or reject specific cookies. You may also be able to set your browser to alert you every time a cookie is offered. You can find out how to control and delete cookies on

Other websites§

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy§

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 25th November 2019.

How to contact us§

Please contact us if you have any questions about our privacy policy or information we hold about you: